All the SERVPRO crew every step of the way helped guide me and worked handed in hand with my insurance to help with dehumidifying, removing and listing all contents, disinfecting and cleaning the rooms after the drywall was removed. They also helped setup the contractors for asbestos mediation for m drywall removal, they helped set that up along with my insurance for everything that needed to be done. They also helped me get estimates for rebuilding and remodeling. And now my house is ready to be lived in and enjoyed with brand new remodeled clean goodness! The first night they showed up they showed up about 10 o’clock at night when I needed them and worked throughout the night to get everything in motion as quick as possible before additional damage like mold could start to set in. They have established relationships with insurance companies making it easy to get the work done as quick as possible, then bill your insurance directly for the costs without you having to be the middleman on things. It’s good to be able to set it down and let them pick it up and take care of it for you. Thank you!

From the moment I called and talked to David, Sydney at the office, to Scotty and Bobby showing up ( on time) they were very polite and professional. Scotty and Bobby worked well together as a team and answered all our questions ( this was for my mom who had a water leak at her home). Scotty explained what they were doing and why and I appreciated that as I was learning by watching and what Scotty and Bobby were explaining to us. When my mom had a question or concern regarding something about her bathroom, they were very polite with her and didn’t shrug it off. Everything was explained clearly to us and even if we didn’t understand something and Scotty had to repeat the information he didn’t get frustrated with us. I would recommend SERVPRO to family and friends. 

Mike and Sam from SERVPRO did an excellent job remediating significant water damage that happened inside our family room during the early January rain and wind storms. They were courteous and efficient and communicated clearly about the work they were doing. 

I want to commend Scott and Lawrence for an exceptional job on my flood damaged basement. I will definitely recommend them.

I have used SERVPRO on 2 occasions and was impressed and very satisfied with their services. The first time I used them it was for extensive water damage to my kitchen and hardwood floors caused by a broken pipe under my sink. They were always professional and lived up to their motto "Like it never even happened." The second time I used them it was to investigate a musty odor in my kitchen (different kitchen from previously mentioned water leak). They were unable to locate any leaks or moisture source so did not charge me for their visit. They also gave me some ideas to get rid of the musty odor-again free of charge. If I ever am unlucky enough to have water or fire damage again, they will be my first call. 

Our local SERVPRO team came to our rescue when our house flooded on New Year’s Eve. From that first phone call, I was treated with kindness and respect. I was impressed with their knowledge of what needed to be done and every step was explained to me clearly and concisely. When issues arose, they explained my options and ultimately came up with solutions that worked for us. They were prompt and worked very hard every day until the job was finished. I felt confident in their knowledge and abilities and have recommended them to my friends and neighbors. My only regret is that I didn’t call them sooner! Thank you to Arturo, Kimmy, Stonewall, Omar, Scott, Drew, and the crew!

After a supply line failed in our upstairs bathroom, we came home to a flooding garage and significant standing water upstairs. Mike and Drew were on-site fast and got to work setting up drying equipment and getting us on the road to recovery. Mike returned with Stonewall to assess the extent of the water travel, and continued to return almost daily to reposition equipment to ensure everything totally dried. Arturo worked directly with our insurance to get everything handled and made sure we understood the entire process. Now, less than two weeks later, Stonewall and Mike have just completed demolition and cleanup, clearing us for reconstruction. I really can't thank the whole team enough. You took a homeowner's worst nightmare and removed the fear from it with your explanations and stepwise solutions. I hope I never need to call again, but if something goes sideways, I know who to call. Thank you Mike, Drew, Stonewall, Arturo, and Dave!

The experience with these guys was absolutely fantastic. They were professional and courteous and came in on a weekend to finish our job. The crew chief, Omar, was excellent!

Scott and Omar did a great job with demo and cleanup! The whole responding crew was great! Thanks very much!

Thank you a lot Mike, Ray, Alex and their team!! I met very professional attitude, patience to answer all my questions and great service. Thank you for your hard work!

Had a roof leak from a bad solar installation, Arturo and his team Kenny, Chris, Drew, and, Mike we’re prompt and professional. They took care of all the mold, I would recommend them.

Omar and everyone from SERVPRO El Dorado hills who worked on our clean up were professional, punctual, courteous, extremely hard working and did a great job. If you need water damage clean-up I would highly recommend them.

These guys came out very professional kind respectful of my property. Kept me updated on everything they were doing you couldn't ask for a better crew of guy six guys came out and all six guy legit guys. I appreciate them so much and appreciate the quality of work that they did use this company

Great work and service from Omar and the team. Always punctual,courteous and tidy.

Ernie and his team did a great job. They were quick to respond, very thorough in their work, very friendly and pleasant to deal with. Kenny and Drew came out to dry my kitchen floor and they worked hard and were very professional. Ernie was very communicative and explained the process from beginning to end. I felt I was in good hands from beginning to finish. I highly recommend this team!

Great job SERVPRO team! SERVPRO arrived at my house following a fire and immediately got to work to assess the situation and secure the property. They did a great job removing all the water damaged materials, cleaning up and setting up the drying equipment. They were professional, hard working and super helpful in answering all my questions even taking time to point out things I didn’t know. Communication and customer service were excellent and the entire team was great to work with. I really appreciated their help and would highly recommend them.

Dave came right away, in the middle of the night. The crew worked until the morning! Very professional, very helpful, very hard working and responsive. Dave and his crew took very good care of our house in this very difficult time.
I highly recommend.

My neighbor's carpet flooded because a pipe on her furnace became clogged. I called SERVPRO for her and they were able to send a technician named Drew Haynes the same day. He was extremely thorough and expedient. I would not hesitate to recommend SERVPRO to anyone.

I had an HVAC leak that destroyed a good portion of my ceiling.  SERVPRO was very responsive (even though it happened in the middle of the night).  Not sure what their prices are like since insurance is covering that part, but I liked the service and responsiveness.  Plus their guys were very friendly and informative; I had a particularly good experience with Dave, Mike, Ben, and a second guy named Mike.  Thanks guys!

They were very responsive and came out that night to help us. Chris, Mike and Stonewall were knowledgeable and helpful and explained the whole process.

We had a dishwasher drain back flow and flood part of our kitchen. SERVPRO was able to send a crew on the next business day to stabilize the situation and give us a quote. They started work one day later, Arturo and his crew were fantastic, and Arturo managed to remove planks from our expensive hardwood laminate without damaging them, which I did not think would be possible given the space constraints under cabinet toe kicks. As a result, we will be able to reuse the flooring and won't have to worry about mismatching issues. The crew was very thorough in cleaning the wall cavity where the drywall was wet, flooring, and adjacent areas. The work area was spotless after they were done. Five stars!

Outstanding work! SERVPRO of East Sac was fast in responding to my water loss. Their staff was very friendly and professional.

Excellent service by all! The technicians were pleasant, knowledgeable and professional. I needed a new plumber and the owner found one for me who came right out and fixed the problems. I would highly recommend SERVPRO of East Sac!!

David, Drew, and Wynton were very polite, professional, knowledgeable, and efficient. They made this job a pleasant experience. SERVPRO is to be commended for having such stellar employees.

I mean this in the kindest way possible, I hope we never have to see you guys again, but if we ever have another water loss we will know who to call. Your team was awesome the guys did a great job and they were very professional start to finish.

Great service from SERVPRO of East Sac when our hot water heater leaked onto hardwood floors. SERVPRO staff were excellent, careful and saved us a lot of trouble. Yes, we would call them again.

Wow you guys were fast to arrive, professional and got the job done right the first time! You really saved us again. We have lived in Sacramento all our lives and this is the 2nd time we have had to use SERVPRO so we are glad to have SERVPRO in Sacramento!

We were very satisfied with SERVPRO of East Sacramento/West Arden-Arcade. You guys were the best part of what was a stressful time. You really made us feel confident things would get back to normal fast and they did. Thank you.

SERVPRO of East Sacramento/West Arden-Arcade really cares and it shows in your service. All of my family just wants to say a big THANK YOU!

We had some pretty serious water damage that flooded most of our entire home. I can only imagine the time and energy it took for you guys to get it back to normal. Its refreshing to work with such a well run company. I will tell anyone who will listen to use SERVPRO of East Sacramento/Arden Arcade if they ever have water damage like we did.