What our Customers say...
After a supply line failed in our upstairs bathroom, we came home to a flooding garage and significant standing water upstairs. Mike and Drew were on-site fast and got to work setting up drying equipment and getting us on the road to recovery. Mike returned with Stonewall to assess the extent of the water travel, and continued to return almost daily to reposition equipment to ensure everything totally dried. Arturo worked directly with our insurance to get everything handled and made sure we understood the entire process. Now, less than two weeks later, Stonewall and Mike have just completed demolition and cleanup, clearing us for reconstruction. I really can't thank the whole team enough. You took a homeowner's worst nightmare and removed the fear from it with your explanations and stepwise solutions. I hope I never need to call again, but if something goes sideways, I know who to call. Thank you Mike, Drew, Stonewall, Arturo, and Dave!
The experience with these guys was absolutely fantastic. They were professional and courteous and came in on a weekend to finish our job. The crew chief, Omar, was excellent!
I have used SERVPRO on 2 occasions and was impressed and very satisfied with their services. The first time I used them it was for extensive water damage to my kitchen and hardwood floors caused by a broken pipe under my sink. They were always professional and lived up to their motto "Like it never even happened." The second time I used them it was to investigate a musty odor in my kitchen (different kitchen from previously mentioned water leak). They were unable to locate any leaks or moisture source so did not charge me for their visit. They also gave me some ideas to get rid of the musty odor-again free of charge. If I ever am unlucky enough to have water or fire damage again, they will be my first call.
Scott and Omar did a great job with demo and cleanup! The whole responding crew was great! Thanks very much!
Thank you a lot Mike, Ray, Alex and their team!! I met very professional attitude, patience to answer all my questions and great service. Thank you for your hard work!
Had a roof leak from a bad solar installation, Arturo and his team Kenny, Chris, Drew, and, Mike we’re prompt and professional. They took care of all the mold, I would recommend them.
Omar and everyone from SERVPRO El Dorado hills who worked on our clean up were professional, punctual, courteous, extremely hard working and did a great job. If you need water damage clean-up I would highly recommend them.
Drew and David were great. They saved are hardwood floors with quick intervention and care. Thank You
These guys came out very professional kind respectful of my property. Kept me updated on everything they were doing you couldn't ask for a better crew of guy six guys came out and all six guy legit guys. I appreciate them so much and appreciate the quality of work that they did use this company
Great work and service from Omar and the team. Always punctual,courteous and tidy.
Kimmy, Stanley, David, Chris, and Ray were great to work with. Fast call response and very fast to quote and schedule the work.
Ernie and his team did a great job. They were quick to respond, very thorough in their work, very friendly and pleasant to deal with. Kenny and Drew came out to dry my kitchen floor and they worked hard and were very professional. Ernie was very communicative and explained the process from beginning to end. I felt I was in good hands from beginning to finish. I highly recommend this team!
Great job SERVPRO team! SERVPRO arrived at my house following a fire and immediately got to work to assess the situation and secure the property. They did a great job removing all the water damaged materials, cleaning up and setting up the drying equipment. They were professional, hard working and super helpful in answering all my questions even taking time to point out things I didn’t know. Communication and customer service were excellent and the entire team was great to work with. I really appreciated their help and would highly recommend them.
Dave came right away, in the middle of the night. The crew worked until the morning! Very professional, very helpful, very hard working and responsive. Dave and his crew took very good care of our house in this very difficult time.
I highly recommend.
My neighbor's carpet flooded because a pipe on her furnace became clogged. I called SERVPRO for her and they were able to send a technician named Drew Haynes the same day. He was extremely thorough and expedient. I would not hesitate to recommend SERVPRO to anyone.
I had an HVAC leak that destroyed a good portion of my ceiling. SERVPRO was very responsive (even though it happened in the middle of the night). Not sure what their prices are like since insurance is covering that part, but I liked the service and responsiveness. Plus their guys were very friendly and informative; I had a particularly good experience with Dave, Mike, Ben, and a second guy named Mike. Thanks guys!
They were very responsive and came out that night to help us. Chris, Mike and Stonewall were knowledgeable and helpful and explained the whole process.
We had a dishwasher drain back flow and flood part of our kitchen. SERVPRO was able to send a crew on the next business day to stabilize the situation and give us a quote. They started work one day later, Arturo and his crew were fantastic, and Arturo managed to remove planks from our expensive hardwood laminate without damaging them, which I did not think would be possible given the space constraints under cabinet toe kicks. As a result, we will be able to reuse the flooring and won't have to worry about mismatching issues. The crew was very thorough in cleaning the wall cavity where the drywall was wet, flooring, and adjacent areas. The work area was spotless after they were done. Five stars!
Arturo, Stonewall and the entire team were absolutely amazing. Unfortunately I had to call them on a Sunday and they were here in no time. Explained everything in great detail and answered all my questions. As a first time home owner this entire process seemed overwhelming, however the SERVPRO guys quickly calmed my nerves and got everything taken care of. Would recommend them to anyone.
Having a fire I was unsure the next steps to getting back to normal and Arturo from SERVPRO was my point of contact and I really appreciated his professionalism and knowledge of what to expect and also keeping me in the loop the whole way.
It’s never a good day when you need to call SERVPRO. I spoke with Douglas about my situation and he was helpful beyond measure :). Drew showed up promptly to help and was professional and friendly! I couldn’t have asked for a better company and people to assist me in my time of need!
They were very professional and sensitive to a tragedy that occurred on my property. It was a great relief to have such good service, and therefore I see no need to suggest improvement to professionals such as this SERVPRO. They know what they are doing, and were very quick to get started and finished with the job
Drew was fantastic! He was reassuring and knowledgeable. He took the time to do a great job and was very helpful. Thanks
I wanted to say how very kind, hardworking, and generous Drew and Omar were with answering my questions, lugging all these boxes of books, etc. It was so great to end what otherwise has been such a tough experience with losing so much, with getting back the tools of my trade, and having it done in such a pleasant way. These guys are GREAT! I LOVED these two guys. Also, thanks to Chante, Stanley, and Kelsey. You all are terrific.
Great people and great service!!!!
Outstanding work! SERVPRO of East Sac was fast in responding to my water loss. Their staff was very friendly and professional.
Excellent service by all! The technicians were pleasant, knowledgeable and professional. I needed a new plumber and the owner found one for me who came right out and fixed the problems. I would highly recommend SERVPRO of East Sac!!
I called their main office and they quickly responded and was on site in less than 4 hours. The crew did a fine job assessing what needed to be done with water damage from our second floor master bathroom. Highly recommend SERVPRO, but hope no one will ever need them.
SERVPRO did a great job at my house or the customer service was good he did a great job I really liked it.
David, Drew, and Wynton were very polite, professional, knowledgeable, and efficient. They made this job a pleasant experience. SERVPRO is to be commended for having such stellar employees.
Excellent communication and service. Water had leaked into our walls for years without us realizing. Called SERVPRO and was able to get an appointment quickly and the guys were both knowledgeable and friendly. They did top quality work and were really efficient. They did a very thorough job of sealing off the work area so it didn't have a big impact on our lives and we were able to stay in the house during the recovery. Made dealing with a tough situation a lot more manageable. Thanks to Harold and the team for all the help!
The website is great, for informative and what they can help with, who the team is. I love how thorough they are!
I have a Victorian home in Downtown Sacramento and when we had water damage I was so scared it wasn't going to be restored right. Harold did awesome!!! I am so pleased that we were able to dry the house so quickly. It was easy and pain free. I hope this doesn't happen again but if it does I know who to call!
Very nice company. Did a great job at reasonable prices. Will use them again. Plus Harold was nice and friendly.
SERVPRO did an excellent job drying the carpets in my home in East Sac. They were able to fit me in on the schedule I needed and was on time for the appointment. I had just had new hardwood floors installed on the main floor, and he took great care to protect them from the water. He worked efficiently and did a thorough complete job. I would definitely recommend him to others.
I had a great experience with Harold and SERVPRO. I had some issues with water under my house. We brought over fans and a dehumidifier and set everything up. It all worked so well and within two days everything was bone dry and NO smells! The service was fast, complete and saved me during a really crazy time. Thanks so much!!!
We had just bought our home a couple months ago and started to get heavy rain water into our home. You guys were quick to respond and explained everything that needed to be done. Thanks for your help SERVPRO.
I called other restoration companies but no one could get out to my home with all the rain that just hit Sacramento, but your team was onsite the same day I called and stared pumping water out of my basement and set drying equipment. Thank you for your quick response and efficient service. I will be recommending SERVPRO of East Sacramento to family and friends.
Thank you for taking care of our home during this rainy season.
Your team was just awesome helping us clean up damage from our roof leak. I just want to say you have some great workers.
If you have a mold problem I would give Harold a call!
Excellent job responding to a flood at our commercial retail offices. You guys were efficient and we will definitely use you in the future.
We had your team come out before and aided us with a mold problem Harold was great we have mold growing at another facility and would like him to come check it out.
Your team came out and knew exactly what to do. We are glad to be cleared of that mold and we will definitely be recommending SERVPRO of East Sacramento to our friends.
I mean this in the kindest way possible, I hope we never have to see you guys again, but if we ever have another water loss we will know who to call. Your team was awesome the guys did a great job and they were very professional start to finish.
I had a really bad experience with the first restoration company that came out, but Harold and his team turned a bad situation into a positive one. You guys went beyond my expectations. I will be using SERVPRO of East Sacramento/West Arden-Arcade first from now on for any mold damage to my home.
That Raymond is a keeper he knew exactly what needed to be done.
You guys did a great job on my home! I can tell a big difference with the smoke smell gone. I just couldn't take that smoke and soot smell lingering throughout my home. The air quality before you guys came out to clean was terrible in my home. Thank you so much, SERVPRO!
My house is back to normal! Thanks for taking care of everything! Your team came out and did a great job.
Thank you Iris for getting an air scrubber to my daughters house! It made a big difference in the air quality during reconstruction of her home. It helped with her asthma and allergies so much.
A stellar company from start to finish. They were on time, professional, friendly, efficient, competent and very communicative. Turned a bad experience into a positive one. I'd use them again in a heartbeat
Great service from SERVPRO of East Sac when our hot water heater leaked onto hardwood floors. SERVPRO staff were excellent, careful and saved us a lot of trouble. Yes, we would call them again.
Wonderful people! The two technicians that came to my home were awesome. Polite, kind and they went above and beyond for me. I highly recommend this company. Not to mention, the house looks great!!!
Harold, you were a complete pleasure to work with after the wine country fires. We were the house in Sonoma that had a lot of soot ash and smoke intrusion due to open doors and windows. Your professionalism and friendly helpful manner made a trying situation much easier. You found you to be uncommonly prompt, efficient, and knowledgeable. We are very appreciative and very impressed.
We highly recommend. Harold Bellamy was great to work with. Efficient service and very helpful.
SERVPRO did a fantastic job cleaning up our home from fire damage. Such a terrible thing to happen to us as we had a couple rooms destroyed and the rest of our house covered in soot. But SERVPRO got it cleaned and repaired and we are back on our feet. Please say a huge thank you from us to everyone who worked on our house.
Raymond you are awesome! I told your boss how hard you worked to clean up our flooded basement. If this ever happens again I will be calling you guys for sure.
Whatever you guys did to finally get rid of the urine smell in our garage was amazing! We tried so many things and other companies as well. You guys know what your doing and I thank you!
Very fine job cleaning up mold in my home. I feel good they checked all around and were sure to get all the mold out. I would recommend them.
Harold excellent job cleaning up our smoke loss. Your team really did defy my expectations. Happy Holidays!
Thank you guys for showing up on a Sunday and taking care of us!
We use these guys all the time for water or mold in any of our units. Harold is excellent to work with and very professional.
We sadly had a tenant pass away in one of our units. We tried to use other vendors but they were just too undependable. Harold and his team showed up and in a couple days we walked the unit and it was as clean as it had ever been. Thank you guys and excellent work.
Wow you guys were fast to arrive, professional and got the job done right the first time! You really saved us again. We have lived in Sacramento all our lives and this is the 2nd time we have had to use SERVPRO so we are glad to have SERVPRO in Sacramento!
We were very satisfied with SERVPRO of East Sacramento/West Arden-Arcade. You guys were the best part of what was a stressful time. You really made us feel confident things would get back to normal fast and they did. Thank you.
We had a kitchen fire and it just put soot everywhere. SERVPRO came in and when they were done I was amazed. They really cleaned everything top to bottom and even got the smell of smoke completely out. You can't tell anything ever happened.
We had a small fire at my hotel. I thought I would lose business for some time but your team took care of things in two days. Great company!
Great work! We have kids so I really wanted the mold issue removed quickly and professionally and SERVPRO of East Sacramento took care of business.
SERVPRO of East Sacramento/West Arden-Arcade really cares and it shows in your service. All of my family just wants to say a big THANK YOU!
We had some pretty serious water damage that flooded most of our entire home. I can only imagine the time and energy it took for you guys to get it back to normal. Its refreshing to work with such a well run company. I will tell anyone who will listen to use SERVPRO of East Sacramento/Arden Arcade if they ever have water damage like we did.
Your fire cleaning crews worked really hard and did an amazing job. Thank you so much.